Management | Operations

We have no other agenda or obligations but to make you successful.

We come to your company with a fresh eye, knowledge, skills and complete objectivity.

We are able to spot problems and create new solutions that may not be visible to your company insiders simply because they are too close to the subject or too invested in it.

We provide vendor neutral hands-on assistance to:

  • Launch, manage and refine performance of your online gaming property
  • Streamline your processes after operational audit
  • Transfer operational know-how to your employees
  • Help recruit new specialists
  • Provide continuous training, supervision and advice to ensure optimized performance of your growing organization


Customer Service Training

Achieve exceptional levels of player retention and acquisition. Your player facing specialists are very powerful. Use their power to acquire and retain players. Make sure they don't use their unchecked power to cause you unnecessary anguish.

We offer a unique course developed specifically for e-gaming customer service with emphasis on building a profitable and sustainable relationship with players.

We’ll teach your player facing staff how to find creative resolutions in any challenging situation.

We don’t teach what everyone already knows. We don’t recycle common knowledge.
Our lessons are based on your experience with your customers. We study your player facing operations and show how to:

  • Develop deeper relationships
  • Build credibility
  • Build loyalty
  • Facilitate problem solving
  • Avoid needless arguments
  • Reduce hurt feelings of your customers and your colleagues
  • Negotiating without diminishing the other person
  • Manage conflicts without escalating them
  • Turn around difficult personalities
  • Handle insults, sarcasm, and other abuse without being emotionally entrapped
  • Listen better and make customers feel understood and appreciated
  • Understand players from other cultures
  • Respond to feedback and criticism appropriately
  • Overcome anger, fear or shyness
  • Unleash creativity
  • Improve teamwork
  • Save time, energy, and increase productivity
  • Solicit helpful advice
  • and more…